Customer Service
Please note holiday hours may vary.
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ORDERS
- Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
- Orders placed on Saturday and Sunday will be processed the following Monday.
- Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
- Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.
We are currently unable to accept orders that are billed or shipped to destinations outside the U.S.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Bumble and bumble Online orders.
When you click on Order Status (link to Order Status page), you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Bumble and bumble Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bumble and bumble Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.
WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) no longer available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Bumble and bumble Customer Service at 1.866.513.0498 or via email.
Item Availability
- Gone But Not Forgotten – Temporarily Unavailable
Searching for your signature scent? Reluctant to part with that perfect shade of foundation? The cosmetics industry continuously discontinues products in order to bring consumers the newest trends and innovations.
The Estée Lauder Companies Inc. understands that having a beloved product discontinued can be frustrating, and searching for a replacement can be daunting and time consuming. That’s why we’re currently revamping our Gone But Not Forgotten program to bring you an even better experience. While we work behind the scenes to enhance the platform, the program is temporarily unavailable.
We appreciate your patience and can’t wait to share the improved experience with you soon. Stay tuned—your favorite discontinued products will be just a click away again before you know it! - Temporarily Out of Stock / Backordered Items: If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-513-0498 and we will be happy to assist you.
- Pre-sell Items: Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We must limit orders to no more than eight (8) of any item and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please call us at 1-866-513-0498, or Contact Us and we will be happy to assist.
Autoreplenishment Service
When you order the Replenishment Service, you'll automatically receive a new shipment of the item in intervals you select. We'll charge your credit card for each order only when the item is shipped, and you may cancel at any time.
To start the Replenishment Service for a product, choose a quantity and delivery schedule during the checkout process. You'll be asked to provide a shipping address, credit card and billing address. Once the order is placed, your first shipment will be processed and your Replenishment Service will be activated.
Payment Options
- American Express
- Discover
- MasterCard
- Visa
- Paypal
- AfterPay
For more information on AfterPay, please click here.
*Credit cards issued by a U.S. financial institution are accepted.
We regret that we are unable to accept:
- Credit cards that have been issued by banks outside the U.S.
- Credit cards with billing addresses outside the U.S.
- CODs
- Layaway plan
- Personal Checks
- Money Orders
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase*, including shipping and handling charges (as required) and gift-wrap charges. If you have other questions regarding sales tax, please feel free to chat us.
Security Online
At Bumble and bumble Online, we understand how important security is to you. When you place an order at Bumble and bumble Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software, click here.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 6.0 and higher
- Mozilla Firefox 2.0.4 and higher
- Netscape 6.0 (Windows only)
- Google Chrome 7.0 and higher
- Safari 2.0.4 and higher