Customer Service
ORDERS
Order Processing*
• Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
• Orders placed on Saturday and Sunday will be processed the following Monday.
• Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST.
• Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We are currently unable to accept orders that are billed or shipped to destinations outside the U.S.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Order Status
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Bumble and bumble Online orders.
When you click on Order Status (link to Order Status page), you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-866-513-0498. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Bumble and bumble Online Customer Service at 1-866-513-0498 or via email.
Item Availability
• Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at here. You may also Chat Live with our online Experts for suggestions on similar alternatives.
• Temporarily Out of Stock / Backordered Items: If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-513-0498 and we will be happy to assist you.
• Pre-sell Items: Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We regret that we must limit orders to no more than six (6) of any item with a maximum purchase of $750 per customer. If you have any questions, please call us at 1-866-513-0498, or Contact Us and we will be happy to assist.
Gift Wrap Service
Gift orders always receive special care at Bumble and bumble Online and gift wrapping is complimentary. We will be happy to create a beautiful gift package and include a note card with your personal greeting.
If you wish to have your Bumble and bumble Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. Gift wrapping is complimentary.
Please note: Multiple items within a single gift order will be presented as one gift package.
Autoreplenishment Service
When you order the Replenishment Service, you'll automatically receive a new shipment of the item in intervals you select. We'll charge your credit card for each order only when the item is shipped, and you may cancel at any time.
To start the Replenishment Service for a product, choose a quantity and delivery schedule during the checkout process. You'll be asked to provide a shipping address, credit card and billing address. Once the order is placed, your first shipment will be processed and your Replenishment Service will be activated.
Payment Options
• American Express
• Discover
• MasterCard
• Visa
• Paypal
*Credit cards issued by a U.S. financial institution are accepted.
We regret that we are unable to accept:
• Credit cards that have been issued by banks outside the U.S.
• Credit cards with billing addresses outside the U.S
• CODs
• Layaway plan
• Personal Checks
• Money Orders
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase*, including shipping and handling charges (as required) and gift-wrap charges. If you have other questions regarding sales tax, please feel free to Email Us.
Security Online
At Bumble and bumble Online, we understand how important security is to you. When you place an order at Bumble and bumble Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software, click here.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Netscape 6.0 (Windows only)
• Google Chrome 7.0 and higher
• Safari 2.0.4 and higher