Live Chat
Our Bumble Online Experts are available to chat online. You can even upload your photo too.

Email an Expert
24/7 and 365 days a year. We’ll respond to your email within 48 hours.

Password Problems
For assistance with your password, click here or call 1-866-513-0498.

Give Us a Call
Have a question? For immediate help, call 1-866-513-0498.
How to Shop Online
Welcome to Bumble and bumble Online. Shopping is easy, convenient and secure.

Simply select the product you want to purchase and follow the instructions below:

Step One:
Select the quantity of product you wish to purchase (up to six [6] of any single item).

Click here for more information on our Maximum purchase policy.

Step Two:
Click the "Buy" button to place the product selected in your shopping bag.

Step Three:
When you've completed shopping, click the shopping bag image found on the upper right of each page.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout prior to clicking on Submit Order.

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-866-513-0498, or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Bumble and bumble Online Customer Service at 1-866-513-0498 or Contact Us. For fastest service, please have your order number available.

Click on the shopping bag image on the upper right of the page to display the products you selected, the quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

If you wish to delete an item in your Shopping Bag, simply go to the shopping bag image on the upper right of the page and click. Select "remove" under the product's name. The item will be removed from your shopping bag.
Optimal Online Color Settings
This site is best viewed with Internet Explorer 6.0 or higher, Firefox 2.0 and later versions and with and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.
Browser Requirements
Our site works best with Internet Explorer 6.0 and other later versions. Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.
Security Online
At Bumble and bumble Online, we understand how important security is to you. When you place an order at Bumble and bumble Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • Internet Explorer 6.0 and higher
  • Mozilla Firefox 2.0.4 and higher
  • Netscape 6.0 (Windows only)
  • Safari 2.0.4 and higher
Item Availability
Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at You may also Chat Live with our online Experts for suggestions on similar alternatives.

Temporarily Out of Stock / Backordered Items:
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-513-0498 and we will be happy to assist you.

Pre-sell Items:
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We regret that we must limit orders to no more than six (6) of any item with a maximum purchase of $750 per customer. If you have any questions, please call us at 1-866-513-0498, or Contact Us and we will be happy to assist.
Redeeming Promotion / Offer Codes
Simply enter your offer code in the text box marked Offer Code when you get to the "Order Review" page during the Checkout process.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear.

Only one offer code may be used per online order.
Gift Wrap Service
Gift orders always receive special care at Bumble and bumble Online and gift wrapping is complimentary. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

If you wish to have your Bumble and bumble Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. Gift wrapping is complimentary.

Please note: Multiple items within a single gift order will be presented as one gift package.

Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase*, including shipping and handling charges (as required) and gift-wrap charges. If you have other questions regarding sales tax, please feel free to Email Us.

Payment Options
The following credit cards are accepted for payment*
  • American Express
  • Discover
  • MasterCard
  • Visa
*Credit cards issued by a U.S. financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S.

Credit cards with billing addresses outside the U.S
  • CODs
  • Layaway plan
  • Personal Checks
  • Money Orders
Important information:
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.