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customer service
If you need assistance, please call Customer Service at 866-513-0498
or email us.

phone numbers
Product orders
866-513-0498

Salon appointments
212-521-6500

General inquiries
866-513-0498

By mail
Bumble and bumble Marketing
415 13th Street
New York, NY 10014
If your inquiry cannot be answered by the FAQ's (frequently asked questions) provided below, please email us using the form below and we will be happy to assist you.
Where can I buy Bumble and bumble products near me?
Can I get a job at Bumble and bumble?
Does your company test on animals?
What is Bumble and bumble doing about REACH, the new EU chemicals regulation?
Bb.Shine previously had an unpleasant odor. Why do I no longer notice the order? Did you add a fragrance?
I used Bb. Hair Powder and it ended up on my shirt, and later, all over my pillow case and sheets - did I do something wrong?
I hear you give free haircuts?
What is the Bb. Network?
I thought that Bb. products are only sold in salons, but I saw them in a drugstore, what gives?
What happened to the original Hair Powders?
Are your aerosol hairsprays safe for the environment?
Is Bb. one of the Estée Lauder brands?
Why must I combine your products?
How can I become a member of the Bb. Network of salons?
Where can I find information about Bb. University?
How can I make an appointment at one of the Bb. Salons?
Why does my Alojoba Shampoo have such low-lather?
What is CARB?
Why did Thickening Spray change to Thickening Hairspray?
I've noticed a change in the performance of Thickening Hairspray?
What has changed about Styling Creme?



Where can I buy Bumble and bumble products near me?
Please access our store locator, it will give you authorized Bb. Network members in your area that sell our products.


Can I get a job at Bumble and bumble?
Please visit the Careers section of the site.


Does your company test on animals?
Bumble and bumble, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Bumble and bumble, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.



What is Bumble and bumble doing about REACH, the new EU chemicals regulation?
Click here to learn more about REACH – for Consumer, Web Site, and Media
Responses.


Bb.Shine previously had an unpleasant odor. Why do I no longer notice the odor? Did you add a fragrance?
No, Bb.Shine is still fragrance free. The original propellant produced a strong and unpleasant odor. After many product submissions, our Product Development team discovered a new propellant that has a much more pleasant scent and does not interfere with the performance of Bb.Shine.


I used Bb. Hair Powder and it ended up on my shirt, and later, all over my pillow case and sheets - did I do something wrong?
Hair Powder must be applied to hair that is a little bit greasy in order for the product to properly adhere (if your hair is clean, apply a light layer of Styling Wax under the Hair Powder to give it staying power). But just like other cosmetics with color (foundation, blush, and mascara), a certain amount will come off if rubbed on clothes or bedding. Try shaking any loose powder from your hair before you get dressed to reduce staining clothes and furniture.


I hear you give free haircuts?
Yes. To find out about becoming a hair model at Bb.U, please visit Bb.U Model Project website at http://www.bbumodelproject.com.


What is the Bb. Network?
The Bb. Network is a collective of exclusive salons and high-end apothecaries around the world which are authorized to sell Bb. products and come to Bb.U for hairdressing education. Please visit our salon locator to find an authorized dealer near you.


I thought that Bb. products are only sold in salons, but I saw them in a drugstore, what gives?
We only sell our products through the Bb. Network which is comprised of exclusive salons and apothecaries throughout the world. We have no relationship with any mass market chains and none is authorized to sell Bb. products (and we hate it when they do). The only way to guarantee the efficacy of our products (so you know they're the real deal) is to buy them from a member of our Network ( see Salon Locator ) or directly from Bumble and bumble.


What happened to the original Hair Powders?
We loved the original Hair Powders, but the pouf application was a bit tricky. The new Hair Powders have an aerosol application, so it goes on more evenly and adheres to the hair better - so they're easier to use. We discontinued the old ones because the new ones are so much better.


What happened to Gloss?
New spray technology made pump-spray Gloss obsolete. We've introduced a new shine spray (ingeniously called Bb.Shine) which has a superior shine and a lighter application.


Are your aerosol hairsprays safe for the environment?
We are pleased to report that all of our aerosols are compliant with the most stringent environmental requirements in the world (we wouldn't sell them if they weren't).


Is Bb. one of the Estée Lauder brands?
Yes! We joined the line up of Estée Lauder Companies in 2006.


Why must I combine your products?
While combining products is not necessary (each works beautifully on its own), mixing and layering products will give you a virtually unlimited palette of textures and effects. Plus, it's fun. Start with 2 or 3 and branch out from there. Go to recipe cards to see our top recipes.


Where can I buy Bb. products near me?
Please access our store locator, it will give you authorized Bb. Network members in your area that sell our products.


How can I become a member of the Bb. Network of salons?
Please complete an online application in the Join the Network section of the site.


Where can I find information about Bb. University?
Please visit the Bb.U section of the site (in order to register for Bb.U courses and to view the course descriptions, you must work at a Bb. Network Salon).


How can I make an appointment at one of the Bb. Salons?
Please call 212-521-6500 to make an appointment or inquire about services at both NYC locations.


Why does my Alojoba Shampoo have such low-lather?
It's designed that way. It's a myth that lather is necessary for cleansing (it's not). Because Alojoba is our most conditioning shampoo, its lather is purposefully low, so it can deliver conditioning properties and leave hair feeling soft.


What is CARB?
CARB stands for California Air Resources Board. California issues specific regulations in a number of industries from cars to personal care products. The hair care industry is required to comply with ongoing regulatory standards, which often results in necessary product reformulations. To meet their requirements, Thickening Spray and Styling Creme were reformulated in 2006. Since then we have been working tirelessly to deliver the performance true to the original products. These reworked formulas were put to the test at recent fashion weeks and we are happy to report our editorial stylists were thrilled with the performance. These new and improved formulas began shipping to our Network Salons in April 2009.


Why did Thickening Spray change to Thickening Hairspray?
As we were undergoing rounds of testing with our stylists with new formulas of Thickening Spray that could deliver the desired performance of this product, we observed certain finishing properties that exist in addition to the great setting and styling properties. We evolved the name to Thickening Hairspray to better address everything this product is capable of. The product helps any hair type achieve its utmost level of fullness. It's a fantastic setting spray and works wonders with virtually any hair type thick, thin or otherwise. Thickening Hairspray can be used with a blow-dryer, curling or crimping tongs, rollers and pins, whatever stylists dream up. It can also be used to finish a style, providing light hold (great on more porous hair types as an alternative to Holding Spray).


I've noticed a change in the performance of Thickening Hairspray?
We are happy that we have been able to restore the drying time of the original beloved formula with the revised Thickening Hairspray. It is important to use Thickening Hairspray the same way you used the original Thickening Spray, layering a foundation product first and then spraying section by section with Thickening Hairspray. The reason Thickening Hairspray became such a favorite with editorial stylists is the quick drying time and the control it gave them.


What has changed about Styling Creme?
The revised Styling Creme is thicker and creamier in product texture and produces more grip in the hair when blow-drying than the CARB formula.